OpenEye Now Offers Health Monitoring to Proactively Solve Video Security Issues

OpenEye Web Services’ (OWS) real-time health monitoring now provides a powerful tool for security integrators to enhance service offerings and provide more value to customers. Health monitoring keeps you and your customers informed about critical issues and potential problems with their video surveillance systems, ensuring reliability and functionality. This enables you to keep clients’ systems up-to-date and working properly so your customers don’t find themselves without video.

Health monitoring offers numerous benefits to your customers. It provides complete visibility into the health of their security system, keeping them up to date on the status of their entire surveillance infrastructure. Device functionality can be quickly viewed with comprehensive reports , and powerful alerts can be configured for proactive response to system issues. Health monitoring ensures video availability, transitions customers from being reactive to proactive, and offers around-the-clock protection.

Health monitoring also ensures your customers video surveillance systems are always operational, so they don’t find themselves without video when they need it most. This reliability is crucial for maintaining security and compliance across industries.

Within the monitoring are Health Alerts, which help identify when something is affecting the ability of hardware to capture or record video, such as Hard Drive Error or Connection Lost to Camera. Storage Retention Alerts ensure specific cameras aren’t falling below user determined limits, so your clients don’t lose video from days or weeks ago that’s needed for the goals of their organization.

“With OWS and the way we run managed services, a lot of times we know the problem exists and we’ve already fixed it before the client’s even aware that they had a problem.” Merle Hughes, VP of Service, NAVCO.

Health monitoring can ensure that a customer’s surveillance system is always operational, and that any issues can be quickly identified and resolved by either you or the customer. This not only enhances the overall value of your service but also strengthens customer relationships, increases your own operational efficiency, and, when offered as a managed service, boosts recurring revenue.