Executive Summary
DICE Corporation has built AURA directly into its dispatching products, enabling monitoring centers to dispatch licensed private security responders for fast on-site response to alarm or video events — without leaving the screen their operators already use. Clear Response Monitoring and Clear Watch are the first centers to put the integration into service.
DICE Corporation recently announced that AURA is now built into DICE's dispatching products. Clear Response Monitoring and Clear Watch are the first monitoring centers to put the integration into service. The security dealers they support can now sell on-demand guard response alongside monitoring, with dispatch handled inside DICE in areas AURA covers across the United States.
AURA is a technology platform that connects alarms to a network of vetted, state-licensed private security response partners. When an operator selects AURA response for a site, AURA dispatches the closest available responder and oversees the callout from its 24/7 control room. AURA reports an average response time of 18 minutes through its proximity-based dispatch.
Built on DICE's PSAP Connect Broker
DICE connected AURA through its PSAP Connect broker, the same dispatch engine that links DICE monitoring centers directly to more than 700 Public Safety Answering Points (PSAPs) and delivers alarm dispatches straight into their CAD systems. DICE leads the alarm monitoring industry in directly connected PSAPs, and it also provides 911 services through its sister company, IPtelX.
With AURA added, one engine now automates dispatch to both first responders and private guards. Monitoring centers on DICE gain wider automated dispatch coverage, reaching a licensed guard where police attendance is limited or a guard is the right first response.
Two Centers, One Integration
Clear Response Monitoring
Uses the integration to give its dealers a guard response option on traditional alarm monitoring. When an alarm needs someone on site, the operator dispatches a responder straight from DICE.
Clear Watch
Pairs the integration with DICE AI video detection. DICE AI flags likely threats on camera, an operator verifies the event, and a licensed guard is dispatched without switching systems or re-entering site details.
How It Works
- 1
The dealer signs up a site with the monitoring center, and its details go into DICE.
- 2
The customer opts in to guard response, and the dealer completes the contract.
- 3
The site is switched on for AURA, and site and contact details pass to AURA automatically.
- 4
When an alarm or verified video event needs a guard, the operator chooses AURA response without leaving DICE.
- 5
AURA dispatches a licensed responder. Status updates for dispatch, arrival and completion post back to the alarm history. If necessary, law enforcement can then be dispatched.
There is no separate dispatch console, no second screen on the control floor and no re-entering customer data. Managers can review analytics, callout history and reports in the AURA customer platform. Sites can also be set up so the property contact receives a text with a live tracking link and a report when the job is done.
"Our dealers have been asking for a way to offer real guard response without building it themselves. Through DICE, our operators go from an alarm or a verified event on camera to a licensed guard on the way, from the same screen they work every signal on. Our dealers make the sale, step away and earn recurring revenue, and their customers get someone at the door when it matters."
"Monitoring centers should not have to bolt on another system to add a service. We built AURA directly into the DICE platform so a center can turn on guard response site by site, using the data it already holds. AURA runs on the same PSAP Connect engine that already reaches more than 700 PSAPs, so one dispatch engine now serves first responders and guards alike. Clear Response and Clear Watch show it working on both alarm and AI video monitoring, and the integration is ready for any monitoring center on DICE."
"Bringing the AURA response network into DICE gives central stations a new service to offer their dealers, without adding a single new system for their operators."
700+
Connected PSAPs
18 min
Avg. Response Time
1
Dispatch Engine
24/7
AURA Control Room