Executive Summary
Totem has partnered with Milestone Systems to combine Milestone’s XProtect® video management software with Totem’s 24/7 human-led remote monitoring — giving U.S. monitoring centers and security providers an operational extension that turns video intelligence into active, around-the-clock security operations without building an entirely new monitoring operation themselves.
Totem recently announced its partnership with Milestone Systems, bringing together Milestone’s powerful video management software and Totem’s 24/7 remote monitoring capabilities to give security providers and monitoring centers a more complete approach to video-based security.
The partnership addresses a fundamental challenge facing today’s security industry: having access to video is not the same as having the capacity to act on it.
Modern video management platforms can collect, organize, and make sense of enormous amounts of security data. But when an event occurs at 2 a.m., the technology’s value ultimately depends on what happens next.
Who’s Watching?
- Who’s watching?
- Who verifies the event?
- Who determines whether it requires action?
- And who initiates the appropriate response?
Totem answers those questions.
Through its partnership with Milestone, Totem can provide monitoring centers and security providers with an operational extension that turns video intelligence into active, around-the-clock security operations.
Milestone’s open platform XProtect® video management software and broad partner ecosystem is designed to support a wide range of cameras, devices, applications and integrations. Its partner ecosystem is built around collaboration, technical expertise and developing solutions that deliver customer value.
Totem brings the human monitoring layer to that technology.
With trained operators, 24/7 coverage, video verification and scalable monitoring capacity, Totem works as an extension of its partners’ existing security operations. The company currently supports thousands of cameras across commercial and industrial environments and combines human monitoring with advanced video analytics and other technologies.
“Milestone gives security professionals an exceptionally powerful video management platform. Totem helps make sure that capability doesn’t stop at the screen. Our role is to bring the operational side of security into the equation, including trained people, 24/7 coverage, verification, and response. For monitoring centers, that creates an opportunity to take on more video, offer more proactive services, and deliver greater value to their customers without having to build an entirely new monitoring operation themselves.”
A Path to Scale for U.S. Monitoring Centers
For U.S. monitoring centers, partnering with Totem can provide additional resources for overnight coverage, video verification, increased camera volumes or customers requiring more sophisticated video monitoring.
That means monitoring centers can pursue new video opportunities while maintaining control of their customer relationships and existing operations.
It also creates a path to scale. As customers add cameras or expand their facilities, monitoring centers can increase their video monitoring capabilities without necessarily having to expand their own facilities, staffing and infrastructure at the same pace.
The result is a more flexible model for delivering 24/7 security in a world where the amount of video—and the expectations surrounding it—continue to grow.
“The security industry has spent years investing in better cameras, better analytics, and better video management. The next question is how we operationalize all of that intelligence. Our partnership with Milestone allows us to help monitoring centers bridge that gap. We bring the people and operational expertise that turn a sophisticated video environment into an active security service.”
24/7
Coverage
Trained
Operators
Video
Verification
Scalable
Monitoring