Leadership, Innovation and Commitment Earn CPI Security the 2022 Police Dispatch Quality Award

Frisco, TX (June 6, 2023) – CPI Security has earned the prestigious 2022 Police Dispatch Quality (PDQ) award. The award will be presented at the upcoming Electronic Security Expo (ESX) in Louisville, Kentucky. The PDQ award honors a security firm that best demonstrates a proactive, cooperative, and successful effort in alarm dispatch reduction strategies. Based in Charlotte, North Carolina, the company provides security and fire alarm services throughout the Southeast.

“Our company proudly uses the latest technological advances as well as industry best practices to minimize unnecessary calls for service,” said Ken Gill, CPI Security founder and CEO.  “Those capabilities were significantly enhanced by the adoption of the Alarm.com platform which notifies customers through their mobile devices once an alarm is triggered and allows them to cancel if they do not require assistance.”

In 2020, CPI Security adopted cancel/verify through the Alarm.com platform. Subscribers receive an alarm notification on their mobile device once an alarm is triggered and have the option to cancel, indicating that they do not need assistance, or verify that they do need assistance within two minutes of the triggered alarm.

With the adoption of cancel/verify, CPI Security changed its procedures for dispatch when a valid electronic user code is received from a monitored location within the first two minutes of an alarm event. These two improvements reduced CPI Security’s false dispatches by about 23%. Re-training on acceptance of user codes was conducted in Q4 of 2022 to make sure the monitoring center was compliant with the updated procedures.

“CPI Security has demonstrated that false alarm reduction is a proven business model that has led it to be a leader in our industry,” said Stan Martin, SIAC executive director. “They are continuing to lead the industry with the adoption of ASAP-PSAP technology to further enhance the value of alarm systems for their customers.”

“There are multiple CPI Security team members that sit on alarm committees, state association boards, city police foundations, national government relations committees, and national fire and life safety committees,” said Gill. “CPI Security is heavily invested and active in various boards to stay in touch with industry trends, new technologies, and changes that affect the industry. We work with local police agencies to develop programs and initiatives that can improve public safety.”

The PDQ award’s mission is to raise industrywide awareness, promote partnering with responding agencies for public safety, motivate alarm companies to take action and provide workable models.

The PDQ award is sponsored by the Security Industry Alarm Coalition (SIAC), the Partnership for Priority Verified Alarm Response (PPVAR), Security Sales and Integration Magazine and the IQ Certification Program.

Past winners include industry leaders such as Schmidt Security Pro, Guardian Protection, Alarm Detection Systems, EPS, Amherst Alarm, Habitec, Monitronics and Vector Security.

About CPI Security

Headquartered in Charlotte, North Carolina, CPI Security was founded in 1991 with an entrepreneurial spirit and a passion for helping and protecting others. What started as a company of 10 employees and 300 customers has grown into one of the nation’s top 10 largest security providers with over 750 employees.

Over the years, CPI has received many awards for excellence, such as twice-awarded SDM Dealer of the Year, Central Station of the Year, and the Marvel Award. The company leads the industry in alarm response times, is consistently ranked in the top 10 of electronic security businesses and is widely known as North Carolina and South Carolina’s Top 25 Best Places to Work.

About SIAC

SIAC represents one voice for the electronic security industry on alarm management issues –communicating solutions and enhancing relationships with law enforcement.  SIAC is comprised of four major North American security associations–Canadian Security Association (CANASA), Security Industry Association (SIA), The Monitoring Association (TMA), and the Electronic Security Association (ESA). For more information, go to www.SIACinc.org,  www.siacinc.wordpress.com, or follow us on www.twitter.com/siacinc.


Read more about CPI Security in Security Sales & Integration.

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